We are Transforming

This is an exciting time for us at BCS as we continue to progress with our challenging and exciting programme, transforming the way we deliver our services to our customers. We are committed to our high quality, effective service provision and we strive to deliver services in the most efficient way possible whilst holding our customer at the centre of everything we do.

BCS provides the full range building control services; covering a varied and extensive area of the County of Berkshire, featuring a diverse range of demography and building development including the major towns of Newbury and Wokingham. Current and planned significant development across the partnership offers personal and career development opportunity.

Our organisational set up boasts the independence and reliability of the local authority service with a flexible working practice through our new IT solution with full remote capability and online activity.

We are currently undergoing a transformation programme to develop our business:

• Further development of our IT solution
• Expand our online customer interaction
• Development of our working practices and procedures
• Expansion of our business offering
• A review of our accommodation needs

Our progress to date includes:

• Single IT system across the partnership, offering an improved customer experience and helping to deliver greater business efficiency and flexibility for our staff
• New website delivering improved online presence and functionality for our customers as well as a recruitment hub
• Up-to-date IT hardware to aid remote working for our staff and assist operational efficiency
• Organisational change to business operations using a buddying system
• Telephone, email and web chat systems to deliver improved customer journey